# Contact governance — Keep the big decisions moving from one place — Runner

> Runner brings sends and other sensitive work to the owners and admins who can approve them, and gathers decisions from several areas — reply approvals, merges and visitor promotions among them — onto one page with who decided and when, each linked back to the work. Nothing is usually bought for this job — it lives in a spreadsheet.

Canonical: https://www.runtheworld.ai/product/contact-governance

**Built into Runner**

- Sends wait for a go-ahead from an owner or admin
- Whoever prepared a send is refused as its approver, outside a one-person team or a time-boxed exception
- Delegation for a set period, never beyond the delegator's own authority
- One page listing decisions from several areas, with who decided and when
- Every approval and rejection kept in an audit trail nothing in the product can edit or delete

**Worth knowing** The decision history records what was decided; it never decides. Every approval comes from a person: on the page that owns the work, or through a rule an owner or admin saved for one kind of work, within a weekly limit. The few entries made automatically, such as whether a meeting was recorded, are marked automatic, and each entry links back.

Nothing is usually bought for this job — it lives in a spreadsheet.