# Shared inbox — Reply to every channel from one inbox — Runner

> Runner keeps Discord, Telegram and website chat in one conversation record, with assignment, notes, escalations and an owned next action. Usually bought as Front or Chatwoot.

Canonical: https://www.runtheworld.ai/product/shared-inbox

**Built into Runner**

- Discord, Telegram and your chat widget in one record
- SLA tracking and next-action ownership per conversation
- Human handoff from any channel

**Worth knowing** The inbox gathers Discord, Telegram and your chat widget; messages on other channels stay in their own apps, and nothing from LinkedIn messages is read or kept.

Usually bought as Front or Chatwoot.