# Website chat — Answer the questions your visitors ask — Runner

> Runner serves the chat widget, gives the agent a few excerpts from your product's own knowledge before each reply, marks it as AI and keeps human handoff on the same conversation record. Usually bought as Intercom.

Canonical: https://www.runtheworld.ai/product/website-chat

**Built into Runner**

- One script tag, limited by default to the domains you list
- It tells every visitor it is an AI
- One tap asks for a person, and once a teammate takes over the AI stops replying

**Worth knowing** It arrives switched off until you turn it on. When a pricing, legal, security or similar answer has no source, or the model isn't confident, it says a teammate will follow up rather than guessing, and no audio from a site visitor ever reaches Runner.

Usually bought as Intercom.