Runner, an independent concept for
Every couple who asked, followed up.
Runner answers one store’s consultation requests and drafts the follow-ups and the month’s post. The store lead approves every word.
One store. Every week. Every follow-up ready.
Give one Samsung store an AI drafting team for its week. Runner answers every consultation request, and drafts the follow-ups for people who asked and the store’s post for the month’s offer. The store lead keeps the voice and approves every word.
The work to take on
Every store’s week needs follow-ups. Your runner drafts them.
- The reply, the follow-up and the month’s post.
- Your team edits instead of starting cold.
Who owns it
Your store lead stays in charge.
- They approve every word before it goes.
- Your offers team checks any offer’s terms.
- Nothing goes out without your say.
The first project
One store, four weeks. A clear answer.
- From the first consultation to the fourth Monday count.
What you provide
Hand over the week’s news. That’s the brief.
- The consultation form’s questions and the store’s hours.
- This month’s offer, as your offers team wrote it.
- What the store wants people to know this week.
What comes back
Every message, written and waiting for your yes.
- A reply to every consultation request, at once.
- Follow-ups for people who asked to hear more.
- The month’s post for the store, and Monday’s count.
How it fits your tools
Say what to change. Get the next version.
- Your reply comes back as a revised version, your note beside it.
- Every version, note and approval is kept on a record nobody can edit.
- Nothing sends on its own; approved copy goes into your own tools.
How to judge it
Judge it in hours your team gets back.
- Time it against a week your team wrote by hand.
- Count corrections to times, names and offers.
- If it pays off, run it at the next store.
What stays with you
Bookings, members and offers stay with Samsung.
- Runner uses only what you supply and your form’s answers.
- No booking system, Naver listing, Samsung.com or member app.
The public context behind this proposal
Samsung offers consultations with a newlywed-appliance consultant at 160 Samsung Stores across Korea. A couple plans a whole home’s appliances over a few weeks, and the store keeps in touch while the floor stays busy.
Sources reviewed October 23, 2026. The first project above is Runner’s proposal.
The wider example below is scoped separately: live delivery needs connected channels, recorded permissions and a verified reporting source.
Less chasing. More time on the floor.
A couple comes in to plan a new home's appliances. They'll decide over a few weeks, and someone has to stay in touch while the floor stays busy. Runner gives every store team an AI team of its own. It answers every consultation request, drafts the follow-ups and the month's posts, and counts the week. Your people approve. Start with one store's week, and put a price on those hours below.
“Samsung Experience Stores are designed to meet consumers where they are — in their towns, near their work, and where they shop.”
Dave Das, Executive Vice President, Mobile Experience, Samsung Electronics AmericaFrom Samsung's US newsroom, October 8, 2025
Put in your stores, your weeks, your hours. Watch it add up.
- Store weeks a year
- 8,320
- Hours of follow-ups and posts
- 33,280
- What that time is worth
- $2,496,000
These are your numbers, not a promise. Your @runners draft; your people still review and approve every piece. The figure is what the hours are worth, not a saving.
A team for every team.
Stores, consultations, regional marketing, member campaigns: each team at Samsung gets this crew, inside its own limits. Each member has one job. Your people approve what goes out.
Drafting
Social lead
Drafts the posts for Instagram, Threads and LinkedIn. Your team approves each one, or lets a trusted channel run.
Writing
Email lead
Writes the emails, reminders and follow-ups. Sends only to people who asked to hear from Samsung.
Pacing
Budget keeper
Plans paid posts inside the budget you set, and asks before it goes up.
Counting
Growth lead
Puts every week's results against the target, for each store and each channel. You know where you stand.
Checking
Guardrails
Checks consent, how often anyone hears from Samsung and quiet hours, before anything goes out.
One store, one week.
Every day
Consultations
Someone asks for a consultation on the store's page. They hear back at once, and the store lead has it first thing.
Monday
The month's offer
This month's offer, written for the store's own neighbourhood. The store lead approves it before it posts.
Thursday
The follow-up
For people who asked to hear more, written from what they told you. Never in quiet hours. Never more often than your limit.
Every Monday
The count
What went out last week and what came back, for each store.
Your role. Your call. Your runner.
Choose your role. See what you'd hand one of your @runners, what comes back drafted, and the decision that stays with you.
Your brief
Follow up every consultation this week.
Your runner drafts
Your runner drafts the reply, the follow-up and the store's post for the month's offer.
Your call
You approve every word, and you choose who hears from you.
Or let it run. When a channel’s drafts keep going out as written, your team can switch it to run on its own, inside the same limits. Any edit switches it back to asking.
Your team starts at the edit.
Drafts arrive ready to edit
The reply, the follow-up, the month's post: each one arrives written, for every store. Your team edits and approves instead of starting cold.
Monday's count, already counted
What went out and what came back, for each store and each channel. Put together for you, every week.
Your limits work the night shift
Quiet hours, how often anyone hears from Samsung, the budget: held while nobody's watching. Pause it, and everything stops.
Built for how a big company works.
Visitor intelligence, in a waterfall
Company first. The person only where the law and their own consent allow, and never past a jurisdiction's limit.
MoreA record nothing can edit
Every proposal, approval and send is kept on an append-only record. Nothing in it can be edited or deleted.
MoreYour model, your key
Anthropic, OpenAI, Google, xAI or Ollama, on your own agreement and your own rate limits.
MoreHard limits, one stop switch
Caps on spend, sends and quiet hours that hold when nobody is watching. One switch stops all your @runners.
MoreMany teams, one organisation
Each team gets its own crew, its own limits and its own numbers, under one account.
More
Bring one store's week. We'll bring the drafts.
Bring one store and its next week. We’ll show the drafts and who checks each detail.
The small print.
An independent concept by Runner, built from public information. Not affiliated with or endorsed by Samsung. No Samsung store system, booking system, Naver listing, Samsung.com offer, membership app or customer data is connected. The people and props in the photography are fictional.
Live in Runner today
- A team of AI marketers for every team, each member with one job.
- Posts, emails and ad plans drafted for your people to approve.
- Channels that run on their own once trusted, and stop at the first edit.
- Hard limits on spend, sends and quiet hours, and one switch to stop it all.
- The results, counted against your target, every week.
Built for Samsung
The team’s setup, the role views and the flow on this page. We build them with your team in a pilot, and no result is promised.
Runner’s security pageHow visitor context stays within permission
These are separate states, not an automatic ladder from anonymous visitor to named person.
- An arrival
- Collection follows the site’s consent policy. A visit is not a contact.
- A returning browser
- An anonymous identifier can relate allowed visits. It does not establish who the person is.
- Possible company context
- Jurisdiction and stricter operator limits govern identification. This is a provider claim with a source, not proof of employment.
- An explicit known relationship
- Linking anonymous history requires an explicit identify event. Identification itself grants no permission to send marketing.
In the US, person identification requires the customer’s own connected provider account and key. EU and UK identification stops at the organization. In South Korea, traffic-derived identification stops at the company, never the person. A visitor who identifies themselves or explicitly turns Recognition on is a separate, permission-based case. Accepting the general notice does not turn Recognition on. Global Privacy Control suppresses person identification everywhere. Nothing in the product can raise a jurisdiction limit.
Read the identification boundariesWhat a pilot covers with your security team
- Scope and access. Which teams and products, and who may approve. A senior job title grants nothing by itself.
- Data and permission. The data sources, processors, retention, jurisdiction and consent evidence for the work.
- Limits and stopping. The owner controls and approval steps. Approval never overrides eligibility or local law.
- Sign-in. Sign-in is an email link, a password or a passkey. If your security team needs single sign-on, it comes with an Enterprise plan: your people sign in through your own identity provider over SAML, and your admin connects it in Settings.
- Agreement. The use case and who reviews what, before any access. No SLA or certification is promised here.