The services Runner runs on
These companies host Runner and deliver what it sends. A service you connect on your own account is your choice and is not listed here.
- Supabase
- Runner's database and sign-in, on AWS in Seoul.
- Vercel
- Hosts the application and runs its scheduled jobs.
- Amazon Web Services
- Sends and receives email, through Amazon SES.
- Google Cloud
- Stores files such as imports, photos and video renders, and runs the browser that signs in to a customer's own website when a person approves an agent's sign-in, handling the password and the pages it reads for that one sign-in.
- Twilio
- Delivers calls and text messages, where a customer uses them.
- LiveKit
- Runs video rooms, where a customer uses them.
The terms this sits under
Conversation text sent for categorisation is processed under the provider's own commercial terms and data processing addendum, which cover their handling, retention, and deletion of it.
Those terms — not a separate arrangement of ours — are what limit what the provider may do with the text. The provider's commercial terms state it does not train its models on it.
Before we add a provider this page does not name, we update this page and email your account's owners at least 15 days before it starts.
Our data processing agreement treats this page as its list of sub-processors.
On AI included, Runner chooses which AI model handles each task, text and pictures alike, from Anthropic, OpenAI, Google and xAI, and may change that choice at any time without notice. Your growth team's AI runs under our agreements with each of them. On your own key, you choose the vendor, and it runs under yours.
Voice input in Runner sends audio to an outside provider only when a person chooses OpenAI for it. The sentence they said, at most a minute long, then goes to OpenAI to be turned into text, on Runner's agreement with OpenAI on AI included, or under the workspace's own OpenAI key. Runner stores and logs neither the recording nor the text. The other two options, the browser's or phone's own speech service and a model the Runner desktop app runs on the computer, send no audio to Runner or to anyone on this list.
Video clips in Runner are made with Runway or Higgsfield. On AI included, Runner chooses between them for each clip and it runs under our agreement with that vendor; on your own key, it runs under yours. Both vendors' terms let them use what they are sent, the prompt and any picture or clip a video starts from, to train their own models. Runner asks Higgsfield to delete each clip within a day, and deletes it there as soon as Runner has its own copy.
Voiceovers, music and sound effects in Runner's videos are made with ElevenLabs, in its stock voices only. On AI included, it runs under our agreement with ElevenLabs, and Runner has turned off ElevenLabs' training on what Runner sends; on your own key, it runs under yours. Its terms let it train its own models on what it is sent, the script and the description of the sound, unless the account turns that off.
