Runner keeps track of what you promised, and tells you before it slips

Every deal runs on small promises. Send the quote. Call back Thursday. Book the demo. Sort the refund. They're said in meetings, typed into chats, spoken on calls — and then the week happens.

Most of them get kept. The ones that don't are rarely forgotten on purpose. They slip because nothing was watching.

What Runner does

When your side makes a promise — in a meeting Runner was in, in a chat reply you send, or on a call Runner recorded — it reads the sentence once and writes down four things: what kind of promise it was, that it was yours, whether it actually commits to something, and by when.

Then it stops trusting the model and starts checking the record. A promise to send is kept when something was actually sent to that account after you said it. A promise to call is kept when a call happened. A promise to meet, when a meeting was booked. A promise to refund, when the refund request exists. Runner never calls a promise kept because a model thought so; only the record or you can.

Where you see it

On My Day, each promise that is due soon or has slipped is one line, slipped first: what you said, by when, and where you said it, with the meeting, the conversation or the call one click away.

The slipped promise sits first with Write it now; the one still due opens its meeting. Shown on Harbor Lane, a demo business; every name is fictional.

A slipped promise to send something gets a different button. Write it now opens a draft with your promise as the brief, so the email you said you'd send is one click from being written.

On the meeting page, every promise from that meeting sits with its state. If one wasn't really a promise, say so and it's gone.

Each promise from the meeting with its state, and one button to correct Runner when it heard wrong. Shown on Harbor Lane, a demo business; every name is fictional.

When someone leaves

When a teammate leaves and their accounts are handed over, the new owner's day shows each account with the promises still open on it, and an introduction drafted from the record — who left, who's taking over, and that those promises will be kept — waiting for their approval. Nothing is sent until they say so.

Each handed-over account on the new owner's day, with the promises still open on it counted. Shown on Harbor Lane, a demo business; every name is fictional.

What Runner won't do

It only reads your side's words, never the customer's. It only reads a call it was allowed to record. And a promise to deliver a parcel or do a favour stays "unverifiable" — Runner says it can't tell, rather than guessing.