Reply to every channel from one inbox

Every thread lands once, and a teammate decides who wrote it

It's Monday morning. Overnight someone asked about pricing in your Telegram group, and two people asked about rate limits in a Discord channel. Runner has filed each thread as one conversation, however many messages it holds, and a delivery that arrives twice is recorded once.

What it hasn't done is guess who anyone is. A handle or a phone number can match nobody, one contact or several, so every new conversation arrives unlinked. A teammate links it to the contact or the account, and from the same table can attach it to a deal or a meeting.

Your team owns the conversation, the clock and the next step

Once a conversation belongs to someone, the page is built around the reply. The thread comes first, then whether you may reply right now and why not if you may not, then the box you type in. Owner, tags and what you said you'd do next sit in a rail beside it, so whoever is writing can see who has it.

Handing a conversation to someone else adds to its owner history rather than overwriting it. Escalating one takes a reason and a severity, and resolving the escalation closes it without erasing that it happened. A conversation can carry a first-response target and a resolution target, and whether either was missed is worked out from when the reply or the close actually landed.

Triage suggests, and a person does the sending

Open a conversation and it gets a plain keyword pass for urgency and topic, and what that pass finds goes to a person rather than applying itself.

Ask for an AI classification and the model is held to one rule. It may raise the urgency or add a category the keywords missed, and it may never lower either. If it misses a category the keywords caught, a legal flag say, its confidence is set to zero, so the person reviewing sees both reasons at once.

A reply draft is a suggestion too. It exists only when someone asks for one, and it is text for a person to edit and send. Approving it moves the conversation along and sends nothing; discarding it writes nothing at all.

• –Telegram messages arrive as their text; a sticker, poll or photo on its own is skipped rather than filed as an empty message
• –A Discord or Telegram group stays a group conversation, so a group is never flattened into a private thread