Growth motions: the plays that fit your business, and what each needs

Asking for reviews, winning back people who stopped, a seasonal sale: your team picks the plays that fit your business now, and says what each one still needs.

Updated

The short version

  • A motion is a repeatable way to win, keep or grow customers, like asking for reviews or winning back people who stopped.
  • Your growth team picks the motions that fit your business's stage and says what each one needs.
  • Motions are advice, never a gate. Your approvals, consent rules and spending limits still decide.

A motion is a play your business can repeat

A motion is a repeatable way a business wins, keeps or grows customers, like asking for reviews, winning back people who stopped, or running a seasonal promotion.

Your growth team picks the motions that fit your business's stage and says what each one needs. On your team page, Which motions fit? shows how many are ready and how many wait on a step.

Ready, or waiting on something

Each motion that fits shows as Ready, or with how many things it waits on. Ready means everything it needs is in place, so the team can propose it now.

The team can still propose a motion that waits on something, and it says what it waits on.

Every need says who can sort it out

Each thing a motion waits on says who meets it: a connection, your engineers, or you.

  • Connect: something Runner can check once it's connected, like a verified sending domain.
  • Your engineers: a change to your website or app.
  • You decide: things only you can choose, like a real offer for a seasonal sale, a launch date, or the review site your business is judged on.

Not checked

When Runner hasn't checked something, it says not checked, instead of asking you to connect what you may already have.

Your stage is your revenue, read from Stripe

Your stage is your monthly revenue, read once a day from your own Stripe account and never estimated.

Motions that pay off at a later stage are listed as Later, so you can see what's ahead. Until Runner has a revenue reading, the motions that pay from the Traction stage up wait.

Motions that don't suit the way you sell aren't shown, like a save-at-cancel step for a business with no subscription. If Stripe shows no revenue yet, or while you run a waitlist, the team also works from a pre-launch playbook.

With or without engineers

Without code connected, you still get plain steps to hand your engineers. Connect your code, and the team names the exact change for your stack.

With your code connected, you can also ask for the change as a pull request. An owner or admin approves it first, and Runner's GitHub App needs permission to write to your repository.

If your business has no code, the team never asks you to connect any, and offers only connections and your own decisions.

Running a motion, inside your rules

When one of your leads runs a motion, its drafts are written to that motion's rules: a review is never paid for or rewarded, and a sale ends when it says it ends.

For some ready motions, you can start a ready-made journey. It starts as a draft and sends nothing until an approved email is picked, and only people who agreed to hear from you enter it.

Motions are advice, never a gate: your approvals, consent rules and spending limits still decide. Nothing goes out until you approve it or switch the team on, and then only inside the limits you set.

How your growth team works, in five steps

Questions about growth motions

What is a growth motion?

A repeatable way to win, keep or grow customers, like asking happy customers for reviews, winning back people who stopped, or a seasonal promotion. Your team works out which ones fit your business now and what each one needs.

How does Runner know my stage?

From your monthly revenue, read once a day from your own Stripe account and never estimated. Until there's a reading, motions that pay off at a later stage wait.

What does it mean when a motion waits on something?

The motion fits, but something is missing. Each missing thing says who can sort it out: Connect, Your engineers, or You decide.

Do I need code or engineers?

No. Many needs are met by a connection or by your own decision. Connect your code and the team names the exact change for your engineers. If your business has no code, it never asks you to connect any.

Will the team run a motion without asking me?

Motions are advice. Nothing goes out until you approve it or switch the team on, and then only inside the limits you set. A journey started from a motion begins as a draft.

Give your business a growth team.

Create your account and pick a plan. Your team is built once the plan is paid.

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