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Birdeye vs Runner

Birdeye gathers a business's reviews into its Review feed, “the one place to view and manage all the reviews your business gets across locations”. Runner has a reply ready for each review, in its own language and your voice, and leaves the hard ones to you.

Build my team See them side by side

Pick a plan, then turn on Reviews for each location in one tap. Already on Runner? Turn on Reviews in Plan & add-ons.

In one line

Birdeye

One review feed across your locations, with AI-suggested replies and response agents you set up.

Runner

Your reviews in one list, Google by name and the rest by screenshot, each with a reply ready in its own language and your voice. Copy it and open Google in one tap.

Side by side

How Birdeye and Runner handle your reviews
Your question	Birdeye	Runner
How do my reviews come in?	Birdeye gathers them from the sites your customers review you on, into its Review feed.	Type your business's name and pick yours: your Google rating, how many reviews you have and the reviews Google shows, with nothing to connect. Drop in a screenshot or paste the rest.
Which sites?	In Birdeye's words, “Google, Facebook, and 200+ industry review sites”.	Google, Naver, Kakao Map, Baemin, Coupang Eats, Yogiyo, CatchTable, OpenTable, Yelp, Tripadvisor, Facebook, Trustpilot and App Store, or anywhere else your customers write, in one list. Each site keeps its own logo.
Who writes the replies?	BirdAI suggests one under each review: “AI-suggested responses appear for every non-responded review”.	Runner writes one for each review, in the review's own language, from what it knows about your business. Change any word you like.
Does it sound like me?	Brand AI, where you set your brand's personality, writing tone and style for AI replies.	Yes. Each draft is written from the replies you've already posted, the ones you edited first, so it sounds like you.
Who posts them?	You, or its Review Response Agent: Birdeye's agents include “replying autonomously” and “replying after human approval”.	You do. Copy the reply and open the review on Google in one tap, and post it there. On any other site, copy it and paste it in.
How do I hear about new reviews?	Its response agent sends a review it reads as spam to an email alert, so your team can act on it.	Once a day Runner looks at the reviews Google shows for each location, and tells you when new ones appear: in the app, by email and by push. Push waits out your quiet hours.
Can I see each location?	One Review feed across all your locations.	Yes. Each location shows the average stars of the reviews it keeps, the last 30 days against the 30 before, how many are answered, the median time to answer, and how many wait.
What are customers saying?	Review reports on count and ratings over time, to understand customer sentiment.	Your growth team reads your reviews for what customers love and what they wish for, and shows you the themes.
What comes with it?	Listings, messaging, social, payments and surveys, on the same platform.	Your AI growth team. Runner also drafts the posts, ads and emails that bring the next customer in.

How do my reviews come in?: Birdeye
Birdeye gathers them from the sites your customers review you on, into its Review feed.
Runner
Type your business's name and pick yours: your Google rating, how many reviews you have and the reviews Google shows, with nothing to connect. Drop in a screenshot or paste the rest.
Which sites?: Birdeye
In Birdeye's words, “Google, Facebook, and 200+ industry review sites”.
Runner
Google, Naver, Kakao Map, Baemin, Coupang Eats, Yogiyo, CatchTable, OpenTable, Yelp, Tripadvisor, Facebook, Trustpilot and App Store, or anywhere else your customers write, in one list. Each site keeps its own logo.
Who writes the replies?: Birdeye
BirdAI suggests one under each review: “AI-suggested responses appear for every non-responded review”.
Runner
Runner writes one for each review, in the review's own language, from what it knows about your business. Change any word you like.
Does it sound like me?: Birdeye
Brand AI, where you set your brand's personality, writing tone and style for AI replies.
Runner
Yes. Each draft is written from the replies you've already posted, the ones you edited first, so it sounds like you.
Who posts them?: Birdeye
You, or its Review Response Agent: Birdeye's agents include “replying autonomously” and “replying after human approval”.
Runner
You do. Copy the reply and open the review on Google in one tap, and post it there. On any other site, copy it and paste it in.
How do I hear about new reviews?: Birdeye
Its response agent sends a review it reads as spam to an email alert, so your team can act on it.
Runner
Once a day Runner looks at the reviews Google shows for each location, and tells you when new ones appear: in the app, by email and by push. Push waits out your quiet hours.
Can I see each location?: Birdeye
One Review feed across all your locations.
Runner
Yes. Each location shows the average stars of the reviews it keeps, the last 30 days against the 30 before, how many are answered, the median time to answer, and how many wait.
What are customers saying?: Birdeye
Review reports on count and ratings over time, to understand customer sentiment.
Runner
Your growth team reads your reviews for what customers love and what they wish for, and shows you the themes.
What comes with it?: Birdeye
Listings, messaging, social, payments and surveys, on the same platform.
Runner
Your AI growth team. Runner also drafts the posts, ads and emails that bring the next customer in.

Who each is for

Birdeye: A business with several locations that wants an agent answering reviews across all of them, on its own or after approval.
Runner: An owner who wants a reply ready for each review in their own voice, the hard ones left to them, and a growth team bringing the next customer in.

Already using Birdeye?

Keep Birdeye if you want an agent answering reviews across your locations, on its own or after a person approves, and your reviews shared to your social pages: its help center lists “Auto-share reviews on Facebook, Twitter, and LinkedIn”.

Add Runner for a reply ready for each review, from Google to Naver and Yelp, in its own language and your voice, with the hard ones left to you and a growth team bringing the next customer in.

What Runner adds

Your reviews in one listYour Google reviews by name, and the rest by screenshot or paste, from Naver to Yelp. Add the same screenshot twice and nothing is added twice.
Your customer's language, your voiceA review in Korean gets a reply in Korean, and one in English a reply in English, each drafted from the replies you've already posted, the ones you edited first.
New reviews, checked dailyOnce a day Runner looks at the reviews Google shows for each location, and tells you in the app, by email and by push when new ones appear.
The hard ones stay with youA review about someone's health, a legal matter or their safety gets no draft. Runner marks it for you to answer personally.
Nothing posted without youYou read every reply and change it if you like. Then copy it and open the review on Google in one tap, and post it yourself.
Ask your customersYour Google review link, a counter card with a QR code to print, and a campaign draft to the customers who said yes to email. Send it to all of them.
Each location at a glanceAverage stars, the last 30 days against the 30 before, how many are answered, the median time to answer and what's waiting. Turn Reviews on or off for each location in one tap; nothing is deleted when it's off.
What customers sayYour growth team reads your reviews for what customers love and what they wish for, and shows you the themes.
A growth team beside itReviews is one part of your AI growth team, which drafts the posts, ads and emails that bring the next customer in.
One price per location$15 a month per location ($150 a year) on top of your Runner plan.

Questions about Birdeye and Runner

Should I use Birdeye or Runner?

Birdeye suits a business with several locations that wants an agent replying to reviews across them. Runner suits an owner who wants a reply ready for each review, in its own language and their voice, the hard ones left to them, and a growth team drafting the posts, ads and emails beside it.

Which sites can I bring reviews in from?

Google, Naver, Kakao Map, Baemin, Coupang Eats, Yogiyo, CatchTable, OpenTable, Yelp, Tripadvisor, Facebook, Trustpilot and App Store, or anywhere else your customers write. Drop in a screenshot or paste the words.

Do I need to connect my Google account?

No. Type your business's name and pick yours. There's nothing to connect and nothing to set up.

Who posts the replies?

You do. Read the reply, change it if you like, then copy it and open the review on Google in one tap, and post it there.

What about a review that says someone got sick?

Runner writes no draft for a review about health, a legal matter or someone's safety. It marks the review so you can answer it personally.

How do I get Reviews?

Pick a Runner plan, then turn Reviews on for each location in one tap: $15 a month per location ($150 a year) on top of your Runner plan. Already on Runner? Turn it on in Plan & add-ons. Early access includes it.

Your reviews in one place, with a reply ready.

Build my teamPick a plan, then turn on Reviews for each location in one tap.Already on Runner? Turn on Reviews in Plan & add-ons.

What this page says about Birdeye was read from its maker's pages on 10 November 2026:

All about Birdeye Reviews (opens in a new tab): “the one place to view and manage all the reviews your business gets across locations”, “Google, Facebook, and 200+ industry review sites”
Responding to reviews with AI-assisted review responses (opens in a new tab): “AI-suggested responses appear for every non-responded review”
How to configure and use the Review Response Agent (opens in a new tab): “replying autonomously”, “replying after human approval”
Review management on autopilot (opens in a new tab): “Auto-share reviews on Facebook, Twitter, and LinkedIn”

Trademarks of their owners. No affiliation or endorsement.