Have an agent sit in on the call and write it up
Runner's meeting agent joins internal calls, introduces itself and, from the call's transcript, writes up what was agreed, pointing to where each item was said when it can; a teammate can set an accepted item as a deal's next step.
Built into Runner
- It announces itself when it joins, in wording that stays the same on every call
- Notes land on the same record every other part of Runner reads from
- A teammate accepts each agreed item before it becomes a next step
Worth knowing
Running on Runner's own calls today, with customer access next. The joining announcement is signed off for the internal pilot while the customer version completes review.
The notetaker writes up the call, and a person turns it into next steps
Today this runs on Runner's own internal calls. A teammate sends the notetaker to a meeting, and it listens and transcribes; beyond announcing itself, it doesn't speak.
What was said is then read for decisions, commitments, next actions, risks and objections, and each item points to the moment in the transcript or the notes it came from, where one can be found. One below the confidence line stays in, flagged, with any speaker's name stripped, so the summary never puts words in someone's mouth it isn't sure of.
A teammate accepts, edits or rejects each item, and a rejected one leaves the summary. An accepted one can become a deal's next step, under the owner and due date the deal already has, or a follow-up meeting. Every write leaves a link from the meeting to what it changed, quoting the line it came from.
Picture this
A five-person team's Tuesday pipeline call. The notetaker joins, announces itself and posts its notice in the chat. Afterwards one item reads: send the revised proposal to Northwind. The deal's owner accepts it and sets it as that deal's next step, with a link back to the moment in the call it came from.
It tells the room what it is before anyone keeps talking
Its name in the participant list says it's AI. It announces itself out loud, and it posts a notice in the meeting chat saying it's software rather than a person, what it does, and that the organiser can remove it at any point. The wording is versioned and frozen, so it's the same on every call.
The join only counts as announced when a spoken notice and a written one have both landed. Spoken alone misses a participant who is Deaf or hard of hearing; written alone misses one who is blind. If either fails, the notetaker leaves rather than stay in a room that wasn't told.
It checks who's in the meeting at the door, not after it has listened
A notetaker that joins, listens and then decides it shouldn't record has already heard the room, so the decision comes first. For a meeting on the record, Runner reads the attendees against the organisation's member list, and a meeting with anyone from outside the organisation in it is refused before the bot is sent.
The workspace's ceilings on how many bots run at once and how many minutes they use in a month are checked next: after that decision and before the bot dials in, so a spent budget never hides the reason that matters more.
Once in, it leaves on its own when the meeting ends or the host removes it, when a participant withdraws their permission, or when everyone left is another bot. It never leaves just because the room went quiet. People take breaks.
Questions buyers ask
Can I use Runner's AI notetaker on my own calls?
It runs on Runner's own internal calls today, with customer access next. The joining announcement is signed off for the internal pilot while the customer version completes review.
Will the notetaker join a call with people from outside the company?
No. Anyone from outside the organisation among a meeting's attendees means the join is refused before the bot goes in. Two checks already stand in the way: the announcement has to be cleared for people outside the organisation, and each of them has to have said yes before it joins.
How does an AI notetaker tell people it's recording?
Three ways at once: a participant name that says AI, a spoken announcement, and a notice posted in the meeting chat. The join counts as announced only when a spoken and a written notice both landed, and if they didn't, it leaves.
Does the notetaker update deals by itself?
No. It proposes the decisions, commitments and next steps it found, each tied to where it was said. A person accepts, edits or rejects every one, and only an accepted item can become a deal's next step or a follow-up meeting.
When does the notetaker leave a meeting?
When the meeting ends or the host removes it, when a participant withdraws their permission, or when only bots are left. A quiet stretch isn't treated as the end, so a break doesn't cost you the second half of the call.
Use what already works
The internal pilot proves the full workflow while the customer joining announcement completes review. Fireflies or Otter can continue covering your calls until the Runner connection opens.
How teams often buy this job
Usually bought as Fireflies or Otter.
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