Intercom and Runner
Runner serves the chat widget, gives the agent a few excerpts from your product's own knowledge before each reply, marks it as AI and keeps human handoff on the same conversation record.
What it is usually bought for
Answer the questions your visitors ask
The job, on its own page: Answer the questions your visitors askBuilt into Runner
- One script tag, limited by default to the domains you list
- It tells every visitor it is an AI
- One tap asks for a person, and once a teammate takes over the AI stops replying
Worth knowing
It runs on an AI account you connect and arrives switched off until you turn it on; live replies also wait on Runner's platform switch and a production sign-off for the widget. When a pricing, legal, security or similar answer has no source, or the model isn't confident, it says a teammate will follow up rather than guessing, and no audio ever reaches Runner.
When to keep Intercom
- If Intercom does this job well for you today, keep it. Nothing on this page asks you to move.
- Runner stops where the bound above says it stops, and a tool you already run may cover exactly that.
Use what already works
Connect your own account with the AI provider chat supports to generate replies — chat runs on one model, on your key. Runner supplies a few excerpts from your product's knowledge, a clear AI introduction and handoff; the model supplies the conversation.
Intercom
Trademarks of their owners. No affiliation or endorsement.